6 River Systems’ Vice President of Technical Operations, Eran Frenkel, has been honored as a ‘Pro to Know’ by Supply & Demand Chain Executive. This award recognizes executives whose accomplishments become beacons of success for other leaders to implement in their own supply chains.
Eran joined 6 River Systems in 2017 as the Director of Technical Operations and quickly advanced to VP of Technical Operations. In this role, Eran oversees the deployment of the 6 River solutions to new client sites and supporting operations at existing warehouses and fulfillment centers. Eran has more than 15 years of operations experience, including leadership roles in robotic deployment, support, account management, and manufacturing.
Since joining 6 River, Eran knew that remotely deploying client sites would be a significant step for scaling the company. The global pandemic required him to accelerate these plans as e-commerce demand surged and travel became difficult. Eran and the deployment team quickly pivoted from spending 2-4 weeks deploying the system at the customer site to conducting the entire deployment fully or partially remote, cutting time on site before go-live to just a few days. This remote deployment capability gave 6 River Systems the ability to complete 75% of professional services and 25% of 2020 deployments to new sites remotely.
Eran and his team also took all of their knowledge of how to support, fix and deploy Chucks and created “Headwaters,” a training system that certifies third parties on deploying or repairing 6 River Systems products with the remote assistance of a Mission Control. That allowed 6 River to maintain the pre-pandemic service level agreement of 99.9% system uptime throughout 2020 while scaling operations 100% YoY.
This year’s ‘Pro to Know’ competition received hundreds of applicants from the supply chain space. 6 River Systems is proud to see Eran’s accomplishments and history of innovation recognized. From all of us at 6 River Systems, congratulations Eran!