How a growing medical apparel company sped up fulfillment with warehouse robots

Rohma Abbas Last Updated: February 3rd, 2020


Here at 6 River Systems, we celebrate when our customers win. And our customers win when their customers win. This year at NRF 2019 Retail’s Big Show, we’re very excited to celebrate Healing Hands, a medical apparel company that is using 6 River Systems to achieve same-day fulfillment of their fashionable medical scrubs.

About Healing Hands

Healing Hands got its start in the heart of the Garment District in New York City over 35 years ago. The company was “conceived in the hospital room, not the boardroom” after their founder suffered a heart attack. About 10 years ago, Healing Hands launched a line of medical uniforms that skyrocketed in popularity. And with that popularity came several challenges in fulfillment for the company’s CEO Sid Lakhani, who wanted to boost pick rates and order accuracy and provide the best possible delivery speeds for his customers.

The road to faster fashion

In many ways, the Healing Hands warehouse automation story is a familiar one. Fast growth that leads to a new, bigger warehouse space. A mandate to achieve same-day shipping — and the realization that manual pick carts and paper pick lists just aren’t cutting it. But where this story diverges from the norm is in the company’s decision to choose cobots over traditional warehouse automation (i.e. goods-to-person systems.)

That’s because Sid found a more flexible and cost-effective way to automate through 6 River Systems collaborative robots.

“I felt like 6RS had the best technology for our needs. And I also felt like they had a great team that that our company could work with, and the team loves using the robots.”

Sid’s bold decision to invest in 6RS robots paid off. The Healing Hands team has been able to double productivity to 180 UPH, with bursts of up to 300 UPH. It’s also made the job a lot easier for the associates, some of whom have been with the company for decades. When they first moved to the new building, team members were walking up to 12 miles a day. With the robots, they’re walking under 3 miles a day. The robots have taken over all the needless walking to and from the picking area.

“I know ultimately that this was the right decision,” Sid added. “Productivity is more than double of before and this is going to take us into the future for the next 10 years.”

For more on the Healing Hands story, check out the case study. And be sure to catch us at NRF Big Show this week, at Booth 4646!